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This Privacy Policy explains how Sterling Oak Trust collects, uses, stores, and protects the personal information of users who access our platform and services. By using Sterling Oak Trust, you agree to the practices described in this policy.
We collect information that you provide directly when you register for an account, complete identity verification, make transactions, or contact our support team. This includes your full name, email address, phone number, date of birth, government-issued identification details, and financial transaction data.
We also collect certain data automatically when you interact with our platform, including your IP address, browser type, device identifiers, and information about how you navigate and use our services.
We use your personal data to create and manage your account, process and verify transactions, detect and prevent fraud, comply with applicable financial regulations, and communicate important updates or support responses to you. We do not sell or rent your personal information to third parties for marketing purposes.
Sterling Oak Trust employs industry-standard security measures including end-to-end encryption, secure server infrastructure, and regular security audits to protect your information. Access to personal data is restricted to authorised personnel only, and all staff are bound by strict confidentiality obligations.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and financial regulation. You may request deletion of your account and associated data at any time by contacting our support team, subject to any legal retention requirements.
You have the right to access the personal data we hold about you, to request corrections to inaccurate information, and to request the deletion of your data where legally permissible. To exercise any of these rights, please contact us at support@sterlingoaktrust.com.
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. When we make significant changes, we will notify you through the platform or by email. Your continued use of Sterling Oak Trust after any update constitutes your acceptance of the revised policy.